Privacy Policy

1. Introduction

At RFE Oil & Gas, accessible via rfeoilgas.com, your privacy is of paramount importance to us. We are committed to protecting your personal data and ensuring transparency about the way it is collected, used, stored, and shared. This Privacy Policy is designed to inform you about how we handle your personal information in compliance with applicable global privacy and data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Scope of This Policy and Our Role as Data Controller

This Privacy Policy applies to all visitors, users, and others who access or interact with rfeoilgas.com (“Website”). Where we determine the purposes and means of processing personal data, we act as the “Data Controller” within the meaning of applicable data protection laws. For any questions regarding the treatment of your personal data, please contact us at [email protected].

3. Categories of Personal Data We Process

We may collect and process the following categories of personal data:

a) Usage Data: We collect information about your interactions with our Website, such as your IP address, browser type and version, device type, geolocation data, time zone settings, pages viewed, referring URLs, and session timestamps.

b) Account Data: If you register or create an account on rfeoilgas.com, we collect identifiers such as your full name, postal address, business affiliation (if applicable), email address, and contact number.

c) Profile Data: We process data related to your preferences, previous purchases, browsing behaviors, and other analytics data used to personalize and improve our offerings.

d) Communication Data: This includes any personal data you disclose when you contact us for support, submit requests via our contact forms, or communicate through any other channels. We also monitor communication history to ensure service quality and support efficiency.

e) Technical Data: This includes information about the devices and systems you use to access our services, such as operating system, device identifiers, network data, and system settings.

f) Transaction Data: If you engage in any financial transaction via our Website, we may collect data such as billing addresses, delivery information, and payment confirmations (note: no payment card data is stored directly by us).

g) Preference Data: We collect details related to your marketing preferences, consent selections, and interest in specific products or services.

4. Legal Bases for Processing Personal Data

We process your personal data based on the following legal grounds:

– Consent: When you explicitly provide your consent, for example, to receive marketing communications.
– Contractual Necessity: When processing is required to fulfill our contract with you, such as shipping goods or providing customer support.
– Legitimate Interests: For pursuing our legitimate business interests, such as fraud prevention, service improvement, and ensuring website security, provided these interests are not overridden by your rights and freedoms.
– Legal Compliance: When necessary to comply with a legal obligation.

5. Your Privacy Rights

In accordance with GDPR and CCPA, you have the right to:

– Access: Request a copy of the personal data we hold about you.
– Rectification: Request correction of inaccurate or incomplete data.
– Erasure: Request deletion of your personal data, where legally permissible (also known as “the right to be forgotten”).
– Restriction: Request limitation on processing of your data under certain circumstances.
– Portability: Receive your data in a structured, commonly used, and machine-readable format, and request transmission to another controller, where feasible.

To exercise any of these rights, please contact us at [email protected].

Additionally, California residents may request disclosure of the categories and specific pieces of personal information we have collected, sold, or disclosed, as well as request that we do not sell their data.

6. Security Measures

To protect personal data from unauthorized access, disclosure, alteration, or destruction, we implement a range of technical and organizational security measures, including:

– Data encryption in transit and at rest
– Role-based access control and authentication protocols
– Regular security assessments and audits
– Firewall and intrusion detection technologies
– Secure data backup and disaster recovery plans
– Staff training on privacy and data protection best practices

7. International Data Transfers

As a company with international operations, your data may be transferred and processed outside of the country in which you reside. We only perform such international data transfers where adequate levels of protection are in place, rendering the data subject to standard contractual clauses, approved binding corporate rules, or equivalent safeguards required by GDPR, CCPA, or local laws.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes detailed in this policy or to comply with legal obligations, regulatory requirements, or resolve disputes.

– Usage and Technical Data: Retained for up to 26 months for analytics purposes.
– Account, Profile, and Communication Data: Retained for the duration of your engagement with our services and up to 7 years thereafter for compliance and support.
– Transaction Data: Retained for 7–10 years in accordance with tax and financial regulations.
– Preference Data: Retained until you update your preferences or withdraw consent.

Data no longer required is securely deleted or anonymized.

9. Use of Cookies

We utilize cookies and other tracking technologies on rfeoilgas.com to enhance user experience, perform analytics, and serve personalized content. These may include:

– Essential Cookies: Necessary for website operation and security.
– Functional Cookies: Enable improved functionalities and personalization.
– Analytics Cookies: Help us understand how users interact with rfeoilgas.com.
– Performance Cookies: Optimize responsiveness, speed, and content delivery.

10. Cookie Management and Compliance

In compliance with GDPR and CCPA, we provide a cookie consent banner when you first visit rfeoilgas.com. You may accept, reject, or customize your cookie preferences at any time. Detailed options and further information are available through the Cookie Settings or Preferences link found in the footer of our site. You may also manage cookies through your browser settings.

11. Children’s Privacy

We do not knowingly collect or process personal data from individuals under the age of 13. If we become aware that data from a child under 13 has been collected without verified parental consent, we will take appropriate steps to delete such information without undue delay.

If you believe that we have inadvertently collected data from a child, please contact us immediately at [email protected].

12. Updates to This Policy

We reserve the right to amend or update this Privacy Policy at any time to reflect changes in our practices or applicable laws. Where material changes occur, users will be notified via a prominent notice on rfeoilgas.com or via direct communication.

13. Contact Us

If you have any questions about this Privacy Policy, your rights, or our data practices, please contact us at:

Email: [email protected]

We are committed to maintaining the highest standards of privacy and data protection in accordance with applicable legal and regulatory requirements. Your trust is important to us, and we welcome your inquiries regarding privacy-related matters.